Unable to uninstall some programs

Forums Operating Systems Windows Server 2008 R2 Applications Compatibility Unable to uninstall some programs

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    • #51819
      Arris
      Moderator

      Option #1 – See if you can find some more detailed information in the Application log file: Start -> Run -> eventvwr.msc -> Windows LogsApplication.

      Option #2 – Start to monitor the system activity after clicking the uninstall button using Sysinternals Process Monitor and stop it after the error messages has appeared.
      Now scroll through the output of Process Monitor and see if you can find actions that result in something other than SUCCESS. Also, filtering the output using the most right buttons in the menu bar might help getting a more clear view on the output.

      Option #3 – Enable verbose logging for Windows Installer: go to Start -> Run -> gpedit.msc -> Computer ConfigurationAdministrative TemplatesWindows ComponentsWindows Installer -> Logging, Enable it and at least add ‘v‘ to the options.
      Now go to Start -> Run -> %tmp% and clear the directory. Run the uninstaller and look in the MSI[RandomSymbols].log file created to get more details about what went wrong.

      Hope you can locate the problem using one of these methods! 🙂

    • #51818

      hi, i tried those ways, but:

      1 – event viewer shows nothing useful;

      2 – sysinternals shows a lot of data, but i could not understand all. some results appears like:
      name not found
      name collision
      file locked with writers
      file locked with only readers
      but, in properties, those itens are equal all others in my point of view. none specific error message explicited into them.

      3 – log shows some human phrases, some of more relevant are below:

      MSI (s) (EC:E8) [18:48:27:689]: Note: 1: 1717 2: Microsoft Games for Windows – LIVE Redistributable
      MSI (s) (EC:E8) [18:48:27:689]: Note: 1: 2205 2: 3: Error
      MSI (s) (EC:E8) [18:48:27:689]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1717

      MSI (s) (EC:E8) [18:48:27:689]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127

      MSI (s) (EC:E8) [18:48:27:690]: End dialog not enabled

      MSI (s) (EC:E8) [18:48:27:697]: APPCOMPAT: no matching ProductCode found in database.
      MSI (s) (EC:E8) [18:48:27:739]: MSCOREE not loaded loading copy from system32
      MSI (s) (EC:E8) [18:48:27:767]: APPCOMPAT: looking for appcompat database entry with ProductCode ‘{05B49229-22A2-4F88-842A-BBC2EBE1CCF6}’.
      MSI (s) (EC:E8) [18:48:27:767]: APPCOMPAT: no matching ProductCode found in database.
      MSI (s) (EC:E8) [18:48:27:768]: Transforms are not secure.

      MSI (s) (EC:E8) [18:48:27:774]: Note: 1: 2205 2: 3: Error
      MSI (s) (EC:E8) [18:48:27:778]: Note: 1: 2262 2: AdminProperties 3: -2147287038
      MSI (s) (EC:E8) [18:48:27:779]: Machine policy value ‘DisableMsi’ is 1
      MSI (s) (EC:E8) [18:48:27:779]: Machine policy value ‘AlwaysInstallElevated’ is 0
      MSI (s) (EC:E8) [18:48:27:779]: User policy value ‘AlwaysInstallElevated’ is 0
      Action start 18:48:28: FindRelatedProducts.
      MSI (s) (EC:E8) [18:48:28:169]: Doing action: LaunchConditions
      MSI (s) (EC:E8) [18:48:28:169]: Note: 1: 2205 2: 3: ActionText
      Action ended 18:48:28: FindRelatedProducts. Return value 0.

      MSI (s) (EC:E8) [18:48:28:420]: Machine policy value ‘AlwaysInstallElevated’ is 0
      MSI (s) (EC:E8) [18:48:28:420]: User policy value ‘AlwaysInstallElevated’ is 0
      MSI (s) (EC:E8) [18:48:28:420]: BeginTransaction: Locking Server
      MSI (s) (EC:E8) [18:48:28:422]: Note: 1: 1717 2: Microsoft Games for Windows – LIVE Redistributable
      MSI (s) (EC:E8) [18:48:28:422]: Note: 1: 2205 2: 3: Error
      MSI (s) (EC:E8) [18:48:28:422]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1717
      MSI (s) (EC:E8) [18:48:28:422]: Calling SRSetRestorePoint API. dwRestorePtType: 1, dwEventType: 102, llSequenceNumber: 0, szDescription: “Removed Microsoft Games for Windows – LIVE Redistributable”.
      MSI (s) (EC:E8) [18:48:28:422]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127
      MSI (s) (EC:E8) [18:48:28:422]: Server not locked: locking for product {05B49229-22A2-4F88-842A-BBC2EBE1CCF6}
      MSI (s) (EC:E8) [18:48:28:540]: Note: 1: 1402 2: UNKNOWNMedia 3: 5
      MSI (s) (EC:E8) [18:48:28:540]: Note: 1: 2205 2: 3: ActionText
      MSI (s) (EC:E8) [18:48:28:543]: Note: 1: 2205 2: 3: ActionText
      MSI (s) (EC:E8) [18:48:28:551]: Note: 1: 2205 2: 3: ActionText

      MSI (s) (EC:E8) [18:48:28:757]: Note: 1: 2205 2: 3: Patch
      MSI (s) (EC:E8) [18:48:28:757]: Note: 1: 2228 2: 3: Patch 4: SELECT `Patch`.`File_`, `Patch`.`Header`, `Patch`.`Attributes`, `Patch`.`Sequence`, `Patch`.`StreamRef_` FROM `Patch` WHERE `Patch`.`File_` = ? AND `Patch`.`#_MsiActive`=? ORDER BY `Patch`.`Sequence`
      MSI (s) (EC:E8) [18:48:28:757]: Note: 1: 2205 2: 3: Error
      MSI (s) (EC:E8) [18:48:28:757]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1302
      MSI (s) (EC:E8) [18:48:28:757]: Note: 1: 2205 2: 3: MsiPatchHeaders
      MSI (s) (EC:E8) [18:48:28:757]: Note: 1: 2228 2: 3: MsiPatchHeaders 4: SELECT `Header` FROM `MsiPatchHeaders` WHERE `StreamRef` = ?

      MSI (s) (EC:E8) [18:48:28:795]: Running Script: C:WindowsInstallerMSI7CC2.tmp
      MSI (s) (EC:E8) [18:48:28:795]: PROPERTY CHANGE: Adding UpdateStarted property. Its value is ‘1’.
      MSI (s) (EC:E8) [18:48:28:803]: Machine policy value ‘DisableRollback’ is 0
      MSI (s) (EC:E8) [18:48:28:820]: Note: 1: 1402 2: HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInstallerRollbackScripts 3: 2
      MSI (s) (EC:E8) [18:48:28:826]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1052284431,LangId=1033,Platform=0,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
      Action start 18:48:28: InstallFinalize.
      MSI (s) (EC:E8) [18:48:28:827]: Executing op: ProductInfo(ProductKey={05B49229-22A2-4F88-842A-BBC2EBE1CCF6},ProductName=Microsoft Games for Windows – LIVE Redistributable,PackageName=xLiveRedist.msi,Language=1033,Version=33555119,Assignment=1,ObsoleteArg=0,ProductIcon=GameForWindowsLiveRedist.exe,,PackageCode={C46120BF-17E6-42B7-98D7-B9A3E813C120},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
      MSI (s) (EC:E8) [18:48:28:829]: Executing op: DialogInfo(Type=0,Argument=1033)
      MSI (s) (EC:E8) [18:48:28:830]: Executing op: DialogInfo(Type=1,Argument=Microsoft Games for Windows – LIVE Redistributable)
      MSI (s) (EC:E8) [18:48:28:831]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
      MSI (s) (EC:E8) [18:48:28:831]: Executing op: SetBaseline(Baseline=0,)
      MSI (s) (EC:E8) [18:48:28:831]: Executing op: SetBaseline(Baseline=1,)
      MSI (s) (EC:E8) [18:48:28:831]: Executing op: ActionStart(Name=InstallInitialize,,)
      MSI (s) (EC:E8) [18:48:28:832]: Executing op: ProductUnregister(UpgradeCode={24573029-4DC8-4FD9-90C0-86746C1EE98A})
      MSI (s) (EC:E8) [18:48:28:833]: Note: 1: 1402 2: UNKNOWNProducts92294B502A2288F448A2BB2CBE1ECC6FTransforms 3: 2
      MSI (s) (EC:E8) [18:48:28:833]: Note: 1: 1402 2: UNKNOWNProducts92294B502A2288F448A2BB2CBE1ECC6FTransforms 3: 2
      MSI (s) (EC:E8) [18:48:28:834]: Scheduling file ‘C:WindowsInstaller6432e.msi’ for deletion during post-install cleanup (not post-reboot).
      MSI (s) (EC:E8) [18:48:28:916]: Note: 1: 1402 2: UNKNOWNProducts92294B502A2288F448A2BB2CBE1ECC6FUsage 3: 2
      MSI (s) (EC:E8) [18:48:28:920]: Executing op: ProductCPDisplayInfoUnregister()
      MSI (s) (EC:E8) [18:48:28:927]: Executing op: ProductUnpublish(PackageKey={C46120BF-17E6-42B7-98D7-B9A3E813C120})
      MSI (s) (EC:E8) [18:48:28:929]: Note: 1: 1402 2: UNKNOWNInstallerProducts92294B502A2288F448A2BB2CBE1ECC6FSourceListMedia 3: 5
      MSI (s) (EC:E8) [18:48:28:929]: Note: 1: 2205 2: 3: Error
      MSI (s) (EC:E8) [18:48:28:929]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1402
      MSI (s) (EC:E8) [18:48:30:516]: Note: 1: 2205 2: 3: Error
      MSI (s) (EC:E8) [18:48:30:516]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
      MSI (s) (EC:E8) [18:48:30:516]: Product: Microsoft Games for Windows – LIVE Redistributable — Error 1402. Could not open key: UNKNOWNInstallerProducts92294B502A2288F448A2BB2CBE1ECC6FSourceListMedia. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.

      MSI (c) (88:14) [18:48:28:972]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

      Error 1402. Could not open key: UNKNOWNInstallerProducts92294B502A2288F448A2BB2CBE1ECC6FSourceListMedia. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.

      MSI (s) (EC:E8) [18:48:30:905]: Note: 1: 1725
      MSI (s) (EC:E8) [18:48:30:905]: Note: 1: 2205 2: 3: Error
      MSI (s) (EC:E8) [18:48:30:905]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1725
      MSI (s) (EC:E8) [18:48:30:905]: Note: 1: 2205 2: 3: Error
      MSI (s) (EC:E8) [18:48:30:905]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
      MSI (s) (EC:E8) [18:48:30:905]: Product: Microsoft Games for Windows – LIVE Redistributable — Removal failed.

      MSI (s) (EC:E8) [18:48:30:907]: Windows Installer removed the product. Product Name: Microsoft Games for Windows – LIVE Redistributable. Product Version: 2.0.687.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Removal success or error status: 1603.

      googled the 1603 error, it seems to be a generic error code due to lack of privileges. i cant find the msi installers.

      i noticed that the problem affects gfwl and .net framework, not visual c++ redist. if i remember well, gfwl required .net framework, and installed it before.

      … maybe this all has something with those ccleaner and mv regclean… will never use it anymore, just in case.

      i tried that revo uninstaller too. it didnt change nothing, same registry error. is there an alternative to format&reinstall?
      (sorry for the long log too)

    • #51820

      just wondering… what is the better way to take ownership of a registry key? maybe this is the problem. tried to take ownership (in registry key, right click> permissions> permissions and owner tab, certify to give that user all permissions, doing it twice or thrice to propagate credentials and stuff…) but the programs still had no access to that registry…..

    • #44274

      Hi!

      Got a problem here. Had installed the games for windows live, and now i cant uninstall, an error which says “could not open key” of registry appears, and i cant update this program to.

      same issue is happening with visual c++ too. other programs are ok.

      i found some tips about taking ownership from that specific folders, but without success.

      now i want to know if theres some other way to uninstall this program, even with another tool. that thing makes me feel as i had a unstable system, and i dont like it.

      any help is welcome. thanks in advance!

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