- 22nd July 2008 at 20:57 #43250
Hello, I am not sure if you guys have this problem… but here is the deal..
This is happening when hosting a WebEx session AND I am sharing an application..
If I resize/move the shared app (e.g. Internet Explorer), the computer COMPLETELY locks up! Even the mouse locks up.. .
I have to force power off and restart..
Has anybody seen this?
NOTE: This is happening with both the WebEx Java client and the WebEx ActiveX control on both IE7 and latest Firefox…
- 1st August 2008 at 20:43 #46853
OK, I am answering my own question.. maybe it will be helpful for others..
When you resize a shared application in a WebEx session, your computer will completely lock up.
This is a Vista (Win2008 Svr) issue. There is a ‘hotfix’ available from Microsoft, but you have to go thro many hoops to get to it..
The WebEx knowledge base talks about this
- 27th January 2009 at 05:47 #46854
Thanks for posting this response. Yours was the only explanation and an excellent one. I had to do two reboots today alone. Hopefully, this hotfix will correct the problem. I can’t thank you enough!
- 29th January 2009 at 02:18 #46855
Just my two cents…
According to the Knowledgebase Article there, “This problem occurs because of an error in the Win32k.sys file.”
If a system driver has an error, why the heck isn’t it included in Automatic Updates? 👿
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